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NAPOLEON® WATERFALL TROUBLESHOOTING |
Problem |
Possible Causes |
Solution |
Water not flowing
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- Pump not plugged in.
- Insufficient water level.
- Water flow control valve turned off
- Filter plugged.
Pump is “vapour-locked”
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- Plug pump into nearest GFI protected receptacle
- Add water to recommended level. Pump must be submerged by 1-2” at all times
- Turn valve to on position
- Replace filter
- The pump may have an air bubble in it, preventing it from pushing water through. Unplug the pump, and plug it back in several times, or momentarily turn the valve to the purge setting
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Dry spots on
waterfall surface
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- Improper start-up procedure
- Insufficient flow
- Surface not cleaned properly
Plugged ports in manifold
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- Ensure surface of waterfall is wet before starting by spraying with water or washing with wet cloth
- Increase flow by opening water flow valve
- Clean with liquid TSP to remove oily residue
- Turn off water and remove manifold tube. Inspect and clean. See cleaning instructions in manual
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Lights not working |
- Lights not plugged in
- Bulb(s) are broken
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- Plug lights into nearest electrical receptacle.
- Replace light bulb(s)
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UV-light not working
(optional) |
- Lights not plugged in
- Bulb no longer good
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- Plug UV light into nearest electrical receptacle.
- Replace UV-light bulb
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Water leaking on floor
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- Leaking connection
- Water level too high
- Weld leaking in waterfall housing
- Water leaking out sides of waterfall
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- Check all connections and ensure they are tight. If leaking, re-tighten
- Check that the basin drain is hooked-up properly and not blocked, preventing water from escaping
- Ensure that there is adequate drop from the fountain to the basin
- Inspect waterfall thoroughly and ascertain exactly where the leak is coming from
- Drain all water, and dry thoroughly
- Apply a bead of clear silicone to the inside surface of the weld. Let stand 24 hours before re-filling with water
- Wipe the sides of the waterfall frame with an oiled (WD40) rag to repel water
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Drain is gurgling
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- Insufficient drop from fountain to basin
- P-trap created in drain line
- Certain drain configurations may have a tendency to gurgle
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- Ensure there is at least 1” per foot drop from the fountain outlet to the basin inlet
- Ensure that there is a consistent slope from the fountain outlet to basin inlet with no dips that would trap water
- Reduce the flow through the flow control valve, or loosen the white fitting in the left hand drain (loosen a couple of turns at a time, and then test)
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Water dripping from lip of top retainer |
- Decorative panel is not touching front lip of retainer
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- Remove the panel and flex out the panel tension springs.
- Ensure positive tension on panel
- Replace the decorative panel
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